Privacy Policy

1. Scope: This Privacy Policy explains how Alektra Renewable collects, uses, stores, and protects information when visitors, customers, service-request clients, and business partners use our website, shop, forms, and online services.

2. Information We Collect: We may collect information such as name, company or institution name, email address, mobile number, billing or delivery address, project location, product order details, service request information, uploaded files, payment confirmation details, technical device information, browser data, and communication records.

3. Use of Information: We use collected information to process orders, respond to inquiries, provide quotations, manage service requests, arrange delivery or pickup, verify payments, send order confirmations, provide technical support, improve our website, maintain records, and comply with applicable legal or regulatory obligations.

4. Payment Information: Alektra Renewable does not ask customers to submit online card details directly on our website unless an approved payment gateway is integrated. For manual bank payments, customers may send deposit slips or payment receipts by email or WhatsApp for verification.

5. Service Request Information: Information submitted through Thermal, Sparkle, Mapping, or EPC service request forms may be used to evaluate project feasibility, contact the client, prepare proposals, schedule site visits, and maintain internal project records.

6. Cookies and Analytics: Our website may use cookies, analytics tools, session storage, or similar technologies to improve user experience, measure website performance, remember preferences, secure forms, and understand visitor behavior. Users may disable cookies in their browser, but some features may not work properly.

7. Sharing of Information: We do not sell customer personal information. We may share necessary information with trusted service providers such as courier companies, payment processors, hosting providers, email/SMS/WhatsApp service providers, technical support vendors, auditors, legal advisers, or regulatory authorities where required.

8. International Tools and Hosting: Some website, hosting, analytics, communication, or software tools may process or store data outside Bangladesh. By using our website or submitting information, users acknowledge that such processing may occur where necessary for service delivery, security, communication, or technical operation.

9. Data Security: We take reasonable administrative, technical, and organizational measures to protect user information from unauthorized access, misuse, loss, alteration, or disclosure. However, no internet-based system is completely risk-free, and users should avoid sharing unnecessary sensitive information through public or insecure channels.

10. Data Retention: We retain information for as long as necessary to provide services, process orders, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support warranty or after-sales communication.

11. User Rights and Requests: Users may contact Alektra Renewable to request correction, update, or deletion of their personal information, subject to legal, contractual, accounting, warranty, security, and legitimate business record requirements.

12. Children's Privacy: Our website and services are intended for business, professional, and general customer use and are not directed toward children. We do not knowingly collect information from children without appropriate consent.

13. Third-Party Links: Our website may contain links to third-party websites, manufacturer datasheets, payment platforms, courier services, maps, videos, or external resources. Alektra Renewable is not responsible for the privacy practices, content, or security of third-party websites.

14. Policy Updates: We may update this Privacy Policy from time to time. The latest version will be published on our website with an effective date.

15. Contact: For privacy-related questions, please contact Alektra Renewable at contact@alektraepc.com.